Privacy Policy

1. Scope

Smartan Innovations ("we", "us", or "our") provides this policy for smartaninnovations.com, our website forms, and our products and services, including CareSi, HeyDoc, CairBOX, and future Smartan Innovations products.

2. Information we may collect

• Contact information: name, email address, phone number, or other contact details you choose to provide.
• Account information: account identifiers, authentication information, and preferences where a product requires an account.
• Product and service information: information needed to provide a feature that you choose to use.
• Support and communication information: feedback, support requests, and messages you send to us.
• Technical information: device type, app or browser version, error information, and service usage information.
• Website submissions: email address and optional message submitted through a waitlist, contact, or early-access form.

3. How we use information

• Provide, maintain, secure, and improve our products and services.
• Respond to enquiries, support requests, and feedback.
• Manage accounts, product access, and communications.
• Send product updates or early-access information where you request it or where permitted by law.
• Investigate reliability, security, or misuse issues and meet legal obligations.

4. Sharing information

We do not sell personal information. We may share information only as needed to operate our services, including with hosting, authentication, communications, analytics, payment, mapping, or other service providers where relevant to a product feature. We may also disclose information when required by law or necessary to protect rights, security, or safety.

5. Cookies and website technologies

Our website may use cookies, browser storage, and similar technologies to support functionality, security, and website forms. You can manage many cookies through browser settings, although disabling them may affect some features.

6. Security and retention

We use reasonable technical and organisational safeguards to protect information. No internet-based system is completely secure. We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your choices

You may request access to, correction of, or deletion of personal information we hold about you. We may need to verify your identity before acting on a request. Product-specific privacy pages may explain additional controls for individual products.

8. Children and international processing

Our products and website are not intended for children under 13 unless a product clearly states otherwise. Information may be processed in countries where our service providers operate, subject to appropriate safeguards.

9. Changes to this policy

We may update this policy to reflect changes to our products, practices, or legal requirements. The updated version will be posted on this page with a new effective date.

10. Contact